We Built What People Needed: The Work of SIS Over the Last 20 Years
We began as problem-solvers. Our first challenge was made tangible by Sam Karp at the California HealthCare Foundation (CHCF); he dropped a twenty-eight-page paper application on the desk before the CHCF’s board and said, “Go ahead. Try to fill it out.” It was the lengthy application for medical coverage via California’s new Children’s Health Insurance Program. That was in 1998.
At the time, applicants were required to make multiple in-person visits to agency and medical offices to successfully apply for health insurance for their children. Surely, CHCF thought, we can make this process more efficient and accessible to determine eligibility and enrollment? With that, CHCF and its public and private-sector partners – many of whom became SIS’s founding staff – began development of the first-in-the-nation web-based eligibility and enrollment tool for a public health coverage program. They worked relentlessly to help build an online verification tool with the first e-signature capability for the public sector. In 2001, they launched the Health-e-App pilot in San Diego County, and soon thereafter the State of California implemented Health-e-App statewide. Health-e-App accomplished exactly what SIS’s principals set out to do: create a simple, straightforward way to connect people to the healthcare they needed.
Health-e-App reduced the average time needed to fill out the application for healthcare coverage from 97 to 7 minutes. In 2003 we launched One-e-App, providing one interface to determine eligibility for a wide range of programs. One-e-App has screened more than 10 million individuals for coverage, and has submitted more than 67 million program applications on their behalf. In the nearly two-decades since launching the Health-e-App pilot, the SIS team has brought curiosity and determination to the work as we build technology solutions, advise policymakers, and troubleshoot roadblocks to efficient eligibility, enrollment, and service delivery.
This timeline shares some of what we’ve accomplished:
We are proud of how our work over the last twenty years has helped our partners fulfill a shared purpose. We’ve gone deep into the details, placing experts in software development alongside public health systems administrators. We’ve consulted on language used in the Affordable Care Act and provided quality technology tools to support states and counties in delivering food, healthcare, and economic support to their communities.
In our offices, lawyers troubleshoot with technologists and social workers team up with designers. We remain a team of problem-solvers committed to economic, social, and physical well-being for all. Recently, we’ve been hard at work strategizing about how we can best connect people to the resources they need in the years ahead. What purpose-driven innovations do you think have improved access to economic, social, and physical well-being? Please, share our timeline and join us in reflecting on all that we have accomplished together as we step into the next twenty years.