A comprehensive guide enabling WIC agencies to be smart purchasers, designers, and implementers of digital tools for WIC participants
Guidelines and key features that are important to consider when evaluating a solution built for individuals and families, and to ensure a good user experience.
Over the past decade, many state and local agencies have taken important steps to streamline eligibility determinations for low-income families. These modernizations have, in most cases, simplified processes for families and improved accuracy and efficiency when they apply for programs such as Medicaid, SNAP, and TANF. But how can agencies make this even more effective for clients? How can they utilize new technologies, and connect even more individuals and families to public benefits, while also easing the burden on eligibility workers and assisters?
States can adopt strategies to improve transitions for individuals moving between Medicaid and exchanges. One such strategy is to make better use of data to gain insights about how people transition – or fail to transition – between health coverage programs. States already have a wealth of data that they collect and create about the people they serve. Even without significant investment, states can use the data at their disposal to discern patterns to better understand what happens during transitions, why coverage disruptions happen, and what can be done to promote seamless transitions.
Using information collected by one public benefit program to enroll low-income people in other benefits makes programs more efficient and reduces hassles for struggling families. The federal government provides requirements and options to use eligibility determinations across programs, but the rules can be hard to navigate. This guide helps policymakers and program officials identify “linkages” between programs to streamline the application and enrollment processes. An interactive version shows the linkages in detail.